Managing your order

It could happen that you would like to return an order or product :(

This could be for various reasons: maybe the product doesn't perform like you expected, your ordered the wrong product, it was not clear wherefore the product could be used, or any other reason. Whatever the reason of return is; we try to help you as good as possible. Any return should be requested within 14 days after the delivery of the product. Please sent your order number and reason of return to the following e-mail address customerservice@puriseurope.eu

After communication and confirmation of the return, you will have 14 days to return the goods to Puris Europe. To receive a credit of the returned goods, it is important that the products arrive in the original packaging and without any damage.

If a product returns damaged or with damaged packaging, then it could be that we have to apply a depreciation of the value of the product. So we ask everyone to handle products with care and to make sure to package very carefully to prevent transport damage.

Exchange product?

Would you like to exchange your product? That is no problem at all. Contact us within 14 days after receiving your products to help you with your exchange: customerservice@puriseurope.eu. If you exchange products, you will be charged with the transport costs.

Entered the wrong delivery address?!

Accidentally provided a wrong delivery address? Contact us as quick as possible, so we can try the delivery address by our forwarder.